Store Policies - Please Read!


We do not accept returns since each is made to order and customized as to your preferences. However, should an item be damaged in shipment, of course it is replaceable via AbyD or refundable via USPS insurance.

No cancellations under any circumstances.

We want you to love your Artcessories so should there be an issue, please contact us so that it may be resolved.

Should a refund be given - we will issue a full refund on receipt of the item(s), excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:
Goods will only be accepted for return if they are returned within 10 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.


Please verify your own address or the address that you are gifting an item. We are not responsible for incorrect addresses or incomplete addresses. You will be responsible for paying for re shipping an item once it is returned to us for incorrect or bad addresses.


All processing is in BUSINESS DAYS - so 3-5 days is 3-5 business days. Most items will ship within 3-5 business days, with the exception of Candle SETS, Special or Custom orders, Celebrity Requests and Deluxe orders. General breakdown of processing/shipping is as follows (USA only):

Processing of Single Candles - 3-5 business days
Processing of Candle Sets - 3-4 weeks (currently there is a high demand - otherwise 1-2 weeks)
Processing of Custom Orders - Special orders, You Candles, Pet Memorial Candles, Pet Candles - 2-3 weeks
Processing of Celebrity Requests/Deluxe Candles - 1-2 weeks


Shipping is USPS Priority Mail USA

Shipping for all other countries is USPS First Class (up to 4 lbs - 3 candles) or Priority Mail for 4+ Candles. (Please contact me if you are ordering more than 2 candles prior to check out to ensure pricing is correct).


Artcessories by Dakota is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

Contacting us
Artcessories by Dakota is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998. for any further queries or comments please contact us using our contact form.

Thank you!

Artcessories by Dakota